a few helpful details

Frequently Asked Questions

Everything you need to know about reserving your wagon.

WHEN CAN I EXPECT MY WAGON?

Delivery for our first collection is currently estimated for March 2027.

By preordering, you're reserving a Little Miles Signature Wagon from our inaugural production run. We'll keep you informed throughout the entire process, sharing progress by email and sending tracking information once your wagon is on its way.

What is included with the Signature Wagon?

Every Signature Wagon arrives with our signature cream seating and a thoughtfully selected collection of everyday essentials.

  • Two individual fan canopies
  • One straight tent canopy
  • A handlebar caddy with space for two drinks

Both canopy styles are included, giving you a choice of coverage for your outings.

Our patterned seat sets, snack tray, rain cover, and insulated storage bag are available separately or as part of your selected bundle.

Is the Signature Wagon suitable for my children?

The Signature Wagon offers seating for two children and is intended for ages 6 months and older, subject to the developmental and seating requirements in the product manual.

Each seat accommodates a child weighing up to 48.5 pounds (22 kg), for a combined seated child weight of 97 pounds (44 kg).

Always use the safety harnesses and follow the instructions included with your wagon.

how much does the wagon weigh?

The Little Miles Signature Wagon weighs approximately 35.7 pounds (16.2 kg).

Has the Signature Wagon completed safety testing?

Yes. The Little Miles Signature Wagon has passed testing to the applicable U.S. safety requirements under ASTM F833 and 16 CFR Part 1227, along with applicable children's product safety requirements under the Consumer Product Safety Improvement Act (CPSIA).

Testing evaluates essential features such as stability, brakes, safety harnesses, folding mechanisms, and structural integrity, as well as compliance with applicable lead and phthalate limits.

The wagon is supported by CPC, documenting compliance with the applicable U.S. safety requirements based on third-party testing.

Follow the included instructions, secure each rider in their safety harness, and observe the age and individual seat weight limits.

Can I use an infant car seat with the Signature Wagon?

We do not currently offer an approved infant car-seat adapter for the Signature Wagon. Please do not place or attach an infant car seat inside the wagon.

The wagon's seats are intended for children ages 6 months and older who meet the developmental and seating requirements for the product manual.

how do i care for the fabric and seats?

Remove the backrest boards before washing and wash on a delicate cold cycle.

The cream base pads remain attached to the wagon and should be spot cleaned only.

For everyday care, gently spot-clean the wagon fabric as needed.

Avoid bleach, harsh cleaners, and abrasive brushes.

Is shipping included?

Complimentary shipping is included with wagon orders. Any applicable shipping charges for other items or delivery destinations will be displayed at checkout before you complete your purchase.

Once your order is on its way, we'll email your tracking details so you can follow its journey to your door step.

ESTIMATED DELIVERY MARCH 2027.

Can I update my delivery address?

If your address changes while you're waiting for your wagon, please email hello@shoplittlemiles.com with your order number and new shipping address as soon as possible.

We'll confirm whether the update can be made before your order is dispatched. Address changes may not be possible once an order has shipped.

what is your return policy?

Each preorder reserves a wagon from our first production run. Preorders cannot be canceled once placed, so please review your selection and estimated delivery window carefully before purchasing.

Our 30-day window

Please inspect your order upon arrival. If an item arrives damaged, email us within 30 days of delivery to request assistance. This window is for reporting damage present upon arrival; it is not a trial or change-of-mind return period.

How to report damage

Email hello@shoplittlemiles.com

  • Your order number
  • A description of the damage
  • Clear photographs of the damage and the full item
  • Photographs of the shipping box, packaging, and shipping label

Please keep the item, original packaging, and all included parts and accessories until we provide further instructions.

Condition requirements

The item must remain unused, unwashed, and unaltered after inspection. Opening the packaging to inspect your order and document arrival damage does not prevent you from submitting a claim.

Damage caused by use, accidents, improper assembly, cleaning, storage, or normal wear is not eligible under this policy.

What happens next?

We'll review your photographs and order details and confirm the appropriate resolution, which may include a replacement part, replacement item, or an approved return and refund.

All returns require approval before being shipped back. If a return is authorized, we'll provide instructions. Any approved refund will be issued to the original payment method after the returned item has been received and inspected.

This policy does not limit any rights you may have under applicable consumer law.